Validations de compétences

<p style="background-color:#ffffff;line-height:1.2;margin-bottom:10pt;margin-top:0pt;" dir="ltr">Le programme de certification “<strong>Trusted Unified Services Support Pro</strong>” permet de valider les unités de compétences suivantes dans un&nbsp;<strong>contexte de gestion unifiée de service cloud &amp; On-premise</strong> :</p><div style="margin-left:0pt;" dir="ltr" align="left"><table style="border-collapse:collapse;"><tbody><tr style="height:0pt;"><td style="background-color:#efefef;border:1px solid #000;min-width:270px;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="font-size:14px;font-style:normal;font-weight:300;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Unités de compétences</p></td><td style="background-color:#efefef;border:1px solid #000;min-width:270px;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="font-size:14px;font-style:normal;font-weight:300;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Aptitudes à démontrer en situation</p></td></tr><tr style="height:32.75771971496431pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0;" dir="ltr"><strong>Enabling customer satisfaction&nbsp;</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Mesurer et améliorer la satisfaction des clients et des utilisateurs en privilégiant la valeur des services.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Involving support teams</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Collaborer et impliquer tous les acteurs du support.</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Driving support activities</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Définir et organiser les activités de support (centre de service, incident, demande de service…).</p></td></tr><tr style="height:34.5pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Managing support performance</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr">Respecter les engagements de service et optimiser l’efficience des activités de support.</p></td></tr><tr style="height:36.13378906250001pt;"><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:0pt;margin-top:0pt;" dir="ltr"><strong>Enabling support innovation&nbsp;&nbsp;</strong></p></td><td style="border:1pt solid #000000;overflow-wrap:break-word;overflow:hidden;padding:5pt;vertical-align:top;"><p style="line-height:1.2;margin-bottom:6pt;margin-top:0pt;" dir="ltr">Adopter, encourager l'utilisation de solutions innovantes dans les activités de support.&nbsp;</p></td></tr></tbody></table></div>